Overview

Technical Support

Technical Support hours: 9 a.m. to 5 p.m. local time
Email: support@platform.com

Support Centers

North America
Phone: (905) 948-4297
Toll Free: 1 877-444-4573

United Kingdom
Phone: +44(0) 1256-886-105

France
Phone: +33 (0) 8 10 14 76 72

China
Phone: +86 10-82276001 (Chinese)Phone: +86 10-82276200 (English)
   
Japan
Phone: +81 (0) 3 6302-2905

Platform Technical Support is committed to providing dependable and timely resolution of issues regarding the use of Platform Computing products.

Components of Platform Technical Support include:

• 24x7 hotline support for production critical P1 issues during off-hours
• eSupport
• for issue reporting and status updates Subscription to Support mailing list for patch and product updates
• Free software upgrades
   
  
  

  Note:

  For current LSF 7.0 customers, please register at my.platform.com to access online forums, downloads, patches and product manuals.