The leader in cluster, grid and cloud management software

Platform Computing is the leader in cluster, grid and cloud management software ― serving more than 2,000 of the world’s most demanding organizations. For 20 years, our workload and resource management solutions have delivered IT responsiveness and lower costs for enterprise and HPC applications. Platform has strategic relationships with Cray, Dell, HP, IBM, Intel, Microsoft, Red Hat, and SAS. Visit www.platform.com.

We are currently looking for 1 individual to fill the role of CUSTOMER SUPPORT SPECIALIST (BZ).

The Customer Support Specialist performs technical support for software products and operates under moderate supervision.

Responsibilities

• Provide world class technical support to large enterprise customers
• Resolve customer issues with investigation and troubleshooting on software products, which requires solid knowledge of system programming
• Identify product defects at source code level and coordinate with R&D team for fixes and patches
• Handle urgent customer situations and provide emergency fixes or solutions to customers
• Develop Support Tools for improvement of service quality and productivity
• Work with R&D to validate and articulate customer requirements for grid adoption

Qualifications

• A university degree in Computer Science/Engineering, or equivalent experience
• Good knowledge of system programming on Windows/Unix/Linux.
• Solid experiences of ‘C’ and C++ programming.
• Good communication skills and inter-personal skills.
• Good ability in problem troubleshooting, analysis and resolution
• Demonstrated good productivity and quality results at customer issue handling
• Knowledge with HPC is a plus
• New graduates are welcome as well.

Forward your resume to: careers@platform.com indicating "Customer Support" on the subject line.